7-day no-questions-asked refund
Refund requests and keeping records
After choosing a plan, test the connection, target region, and use case on your usual devices and network. Connecting successfully and being able to use a particular service are separate checks. Verify against your actual needs rather than relying on a single website loading once.
To request a refund, open a support ticket in the user panel and include the order details and payment record needed for review. Keep the ticket after submitting, and add any follow-up information to the same conversation so it can be matched to your order and tracked. Do not post complete payment credentials, passwords, or subscription details publicly.
Refund eligibility is governed by the Terms of Service. This page makes no separate promise about processing times and does not specify how individual payment methods are handled. If you need both a plan change and a refund, clearly identify the relevant orders and changes to avoid combining separate orders in one request.
Open a support ticket